Client Report Help

Item 1
Company report

Midfeed has put the greatest priority on customer protection and is taking this matter very seriously. In case that some of your trades don't end up as expected. You may report that company as untrustworthy. By doing so, all our clients that have that Company in their Contact Book will be warned.

Reporting Company

To report Company, go to your Contact Book table

  • Find Company that you want to report in the Contact Book table
  • Press on Company name in the Contact Info column
  • Press Report on the right side of the Contact Info page
  • Fill in the reason for the report
  • File Report

Item 3
Report Progress

Reporting Company as untrustworthy will have the following outcome

Item 3-1
Pending Process
  • Midfeed will send a warning e-mail to both parties with report details
  • The default period for solving the issue is 30 days
  • You can only increase the solving period
    • Find Company that you reported in the Contact Book table
    • Press on Company name in the Contact Info column
    • Press Report Edit on the right side of the Contact Info page
    • Add days for problem resolving
  • - All midfeed clients that have reported the company in their Contact Book will be warned with notification, that company is in the report process.

Item 3-2
Unresolved Issue

Since the company failed to respond within the agreed period and to find a solution for the mentioned issue, the company will be marked as untrustworthy.

  • Midfeed will send an e-mail to both parties that the report has been closed
  • All users that have your company data in their contact book will be notified that the company is untrustworthy for trading.
  • - Untrustworthy companies will get a danger badge
  • Any user that starts any collaboration with this company will be warned

Untrustworthy status can be removed only when an issue is completely resolved.


Item 3-2
Resolved Case

When your issue is completely resolved, you are obliged to make the case as resolved.

  • Find Company that you reported in the Contact Book table
  • Press on Company name in the Contact Info column
  • Press Report Edit on the right side of the Contact Info page
  • Mark case as resolved

Midfeed will send a notification to all users that have reported to the company that the company is trustworthy again, and the warning badge will be removed.